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Fair and Acceptable Use Policy

Here at Gigler Limited (‘Gigler’, ‘we’, ‘us’, ‘our’) we’re really excited that you’ve chosen to take one of our ground breaking Gigabit products. Our products are incredibly powerful and although we want you to just get on and use them, there are a few things we need to point out to you.

This Fair and Acceptable Use Policy (‘Policy’) is intended to help protect our customers, and the Internet community, from the inappropriate use of the Internet. A customer’s use of Gigler services (‘Services’) constitutes acceptance of this Policy. Gigler reserves the right to revise and update this Policy from time to time and your continued use of any Gigler service after any such update constitutes your acceptance of any new Policy. We recommend you visit our website regularly to check for any updates to this Policy.

We don’t want to list lots of things you can and cannot do but would ask that you agree not to misuse the Services provided to you by Gigler. This includes but is not limited to using the Services for purposes that are illegal, improper, infringe the rights of others, or adversely impact others’ enjoyment of the Services. You are responsible for all activity on the Services provided to you by Gigler, whether such activity is undertaken by you or someone else.

Examples of inappropriate use are listed below (this list is by no means exhaustive):

  • You must not, by using the service, download, possess or transmit in any way, illegal material (for example, indecent images of children).
  • You must not send, publish, distribute, circulate or otherwise propagate any material that may be deemed by us to be grossly offensive or of an indecent, obscene nature or menacing in character (for example, libel, slander, invasion of privacy, harassment, obscenity, etc.).
  • You must not send, with the intention of causing annoyance, inconvenience or needless anxiety a message that you know to be false, or to cause such a message to be sent.
  • You must not use the service to interfere or attempt to interfere with the operation of Gigler’s equipment or services or the Internet, or to interfere or attempt to interfere with other people’s enjoyment of the Internet or their systems or equipment.
  • You must not infringe the rights of others, including the right of privacy and copyright (an example would be sharing without permission of the copyright owner protected material such as a music or video file).

Many of these activities could result in legal action, a fine or a term of imprisonment or both.

You understand that we do not regulate, control or filter the Internet or your use of the Services (unless required to do so by law) and therefore you are to indemnify us in full for your use of the Services.

In the event we get a complaint about your use of the Internet through a formal process (e.g. a Court Order) we will follow the appropriate legal steps. However, we may receive an informal complaint about your use of the Internet that indicates you may not be following this Policy. In this event we will attempt to contact you to investigate, but should you not be available or not able to satisfy our investigation, then we reserve the right to suspend your service immediately.

The Gigler Services are intended for the personal (and not business) use of you and others with whom you share your home (including, within reason, guests who are visiting you). You agree not to resell or repackage the Services for use by people other than those with whom you share your home. If you wish to use the Gigler Services to provide Internet service to others, you must enter a separate agreement with Gigler that specifically authorises you to do so.

Gigler is committed to providing an excellent user experience that supports any lawful product, service, or application that our customers choose to access through their use of the Services in compliance with our Terms and Conditions and applicable law. To do so, Gigler reserves the right to engage in reasonable network management practices. We don’t want to inhibit your use and enjoyment of the service but if your use is adversely impacting the enjoyment and performance of other customers or is considered by us to amount to abnormal use then we reserve the right to temporarily or permanently reduce the performance of your service. We will of course let you know when we are doing this.

You are responsible for ensuring that security information (including but not limited to any usernames and passwords) remains confidential so that the network cannot be used by any unauthorised person. Wireless routers should be secured by applying the encryption methods specified by us. Unsecured Wi-Fi connections could lead to you being held legally responsible for misuse on your account by a third party.

We would also suggest that you use appropriate firewall and anti-virus software as we will not accept liability for damage to your own equipment.

Our product has a number of usage limits and we want you to make the most of your Gigler fibre service without worrying about exceeding your allowance. We have reduced the risk by giving you generous usage quotas on each of our packages but we do understand that there may be occasions you need more. To help you, we will email you to let you know when you have used 75% of your allowance. If you exceed it before your next billing date we will send you another mail and slow your service down. All you have to do to get back up to speed again is buy a data bundle to tide you over. As soon as you reach your next billing date you will have access to your full allowance again. If you regularly exceed your usage allowance it may be more cost effective to upgrade to a bigger package.

© 2014 CityFibre Holdings Limited Gigler is a trademark of CityFibre Holdings Limited